Terms and Conditions

Welcome to Horizon International (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. Use of Services

You must be at least 18 years old or have parental/guardian consent to use our website.
You agree to use our services lawfully and refrain from any activities that violate applicable laws or regulations.
We reserve the right to withdraw or modify our services at any time without notice.

2. Orders and Transactions

By placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel orders at our discretion.
Payments must be completed before order processing begins.
Prices and availability of products are subject to change without prior notice.

3. Customer Responsibilities

Users must not engage in unlawful, abusive, defamatory, or fraudulent activities.
Users are prohibited from posting spam, promotions, or hate speech.
Any attempt to disrupt the website's functionality is strictly forbidden.

4. Intellectual Property

All content, logos, images, and text on this website are the property of Horizon International and are protected under copyright laws.
Users may not reproduce, distribute, or modify any content without our explicit permission.

5. Limitation of Liability

We do not guarantee that our website will always be available, error-free, or uninterrupted.
We are not responsible for inaccuracies in product descriptions or pricing errors.
We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.

6. Account Termination

We reserve the right to disable user accounts if they violate our terms, engage in fraud, or conduct unlawful activities.
Users can request account deletion by contacting our support team.

7. Privacy Policy

Our Privacy Policy governs how we collect, use, and protect user data. By using our website, you agree to our Privacy Policy.

8. Governing Law

These Terms and Conditions shall be governed by the laws of India.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Kanpur, U.P. India.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time.
Continued use of our website constitutes acceptance of any updated terms.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, you may contact us at:

Horizon International
18 D Pokharpur, Jajmau, Kanpur, U.P. - 208010
GST No. 09PBPPS1642H1ZV
LICENSED UNDER SECTION 6 OF THE FACTORIES ACT, 1948
Reg. No.: UPFA35004210
Email: syed@thehorizoninternational.com
Phone: +91 980 745 1298

Return and Refund Policy

At Horizon International, we strive to ensure customer satisfaction with our leather goods. If you are not fully satisfied with your purchase, our Return and Refund Policy outlines the process for returning items and requesting refunds.

1. Eligibility for Returns

Goods must be returned within 15 days from the date of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Custom or personalized goods are not eligible for returns unless they arrive damaged or defective.
Proof of purchase (receipt or order confirmation) is required for all returns.

2. Return Process

To initiate a return, contact our support team at syed@thehorizoninternational.com with your order details.
Once approved, you will receive return shipping instructions.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 45 business days and credited to your original payment method.
Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at syed@thehorizoninternational.com.

5. Non-Returnable Items

Gift cards
Discounted or clearance items
Custom-made or personalized products

6. Late or Missing Refunds

If you haven’t received your refund, check with your bank or credit card provider as processing times may vary.
If you still have not received your refund, contact us at syed@thehorizoninternational.com.

7. Contact Information

For any questions or concerns about our Return and Refund Policy, contact us at:

Horizon International
18 D Pokharpur, Jajmau, Kanpur, U.P. - 208010
GST No. 09PBPPS1642H1ZV
LICENSED UNDER SECTION 6 OF THE FACTORIES ACT, 1948
Reg. No.: UPFA35004210
Email: syed@thehorizoninternational.com
Phone: +91 980 745 1298

Terms and Conditions

Return and Refund Policy

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